There’s training, and then there’s Creative Facilitation training!


June 22nd, 2017

Mushroom risottoThere’s lots of things I can’t do well – way too many to list here – but I can cook a pretty good risotto and I can host facilitation training that’s memorable. I know this to be true because I love designing and delivering training that rocks. Yes, it’s just as well I’m not offering training in logic, because that logic doesn’t stack up. But I do think it’s half the battle – love what you do, enjoy it – and hopefully others will too.

A few weeks ago I sat through some pretty bad training – as a participant. It’s always good to spend some time on the other side. All was not lost though. I learnt a lot about what not to do, and I redesigned a version of Creative Facilitation training specifically for people who have to deliver a lot of content. It’s a challenge to deliver content and keep people interested and engaged.

If you’re interested in discovering lots of ideas about bringing training to life then there’s a two-day workshop in Melbourne on September 20 and 21.

On October 25 and 26 Lee Ryan and I are hosting our popular masterclass on designing for aliveness. We use what game designers know about designing board games that rock to apply to designing group activities, especially for difficult or complex topics.

Book either or both before the end of the financial year and you can have another 10% off the early bird price – just for reading this far! Use the promo code EOFYCF10

Games connect


April 28th, 2017

Ghost-MongoliaOn our recent trip to Mongolia, in winter, I knew we’d be spending a lot of time indoors, with host families and with each other. It seemed like a good idea to take some table-top games to play. I chose games that did not require any understanding of English: Ghost Blitz and Skip-Bo

Both games were a great hit. It seems easy to forget the power of games to connect.

We learnt games from our Mongolian hosts too – mainly games using sheep or goat knucklebones, those things we used to call ‘jacks’. DSC01340 (1)A game of pure luck soon became boring; another game combining luck and skill was a lot more engaging, if often frustrating. A third game – Shagai, also known as knuckle-bone shooting – was surprisingly fun to watch. Teams of six to eight flick a token along smooth wooden tool towards the shagai bones, about 10 metres away, while singing traditional melodies and songs.

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More recently my friend Lee arrived with the game Pandemic. Pandemic is unusual in the board game genre in that it is a cooperative strategy game. Four of us (including a real live immunologist) played it multiple times. It’s engaging, and addictive – and hard to beat the diseases, but importantly, not impossible.

Fast forward to the last couple of days where we have hosted our Creative Facilitation Master Class on Designing for Aliveness. There’s a lot of games in this workshop – games we play to understand the different mechanics of games and the effect of simple tweaks on the player/participant experience – and games we designed.

Some people tell us that they hate games. They say they don’t play them, and don’t want to play them. That’s a pity, because there’s much to learn from playing games, and from playing with others. Some of the newer games, like Pandemic, can be a revelation. People enjoy them, and learn something.

The Surf Coast Shire’s Fire Game is another example. It’s a game about a very serious topic – being prepared for bushfire risk. IMG_1881

There’s a very popular board game that’s been around since the 1950s called Risk. It’s a strategy game of diplomacy, conflict and conquest. It has simple rules but complex interactions.

That pretty much describes what it’s like for me as a facilitator to play games in workshops. It’s not so much the game of Risk – more the risk of games. One that I’m willing to take.

 

And that’s a wrap!


December 23rd, 2016

Johnnie and Viv in Cambridge

We wish you a fabulous festive season, and a happy healthy, and above all, playful  2017.

 

Imagine if you were the type of leader YOU would want to follow


December 15th, 2016

Fancy three days of fun, engaging learning on a theme of leading creative teams?

Johnnie and I are bringing our Creative Leadership workshop to Melbourne, February 7th to 9th.

Here’s some reflections from those who came to this workshop in Cambridge earlier this year.

Lots more info and bookings here

‘Easy and safe’ is over-rated


October 26th, 2016

Working with groups generates lots of dynamics. I want to focus on the dynamic between the facilitator and the group. There’s a long held position about facilitation that the facilitator needs to make the task easy for the group, and to create a safe space. I disagree.

When I’m tired, feeling a bit vulnerable, and wanting to be cared for I relish the easy choice in a restaurant of the chef ‘just bringing food’. I don’t want to make choices, or decisions. I want to be (not literally) spoon fed. It’s easy to sit back and let someone else do the work.

People coming to workshops and meetings are often tired too, maybe a bit resentful that their work time has been disrupted, some may be excited, others apathetic – there is no doubt there will be a whole range of emotions in the room. They want to feel that their time has been used wisely.

If it is too easy they will disengage. There are many demands on people’s attention and an email or Facebook post is just a click away. We don’t have the luxury of patiently explaining what will happen (describing the menu/agenda/process) and easing people into the main game. We will have lost them before we even get there. We need to jump straight in, even if it is uncomfortable or confusing. They will work it out.

Most of us do jump in – begin before we are ready. We start playing a computer game, or try out new software, or start making a recipe before we read the instructions. We go back to the instructions when our experience and knowledge are exhausted and we need more information. We are wired for acting, not thinking about acting.

Facilitators need to challenge, to create some uncertainty, to let go of the need to control what people are doing, and to allow for discovery. This can be messy. It can be scary. It can be challenging.

It’s the practice of easy and safe that has led to one of the biggest criticisms of facilitated workshop, expressed in one way or another as ‘but nothing changes when we go back to work’. Some resort to what Johnnie Moore calls ‘commitment ceremonies’ – rituals that pretend to bind people to a new way of acting, when in reality it’s simply a hollow promise where no-one is accountable.

Facilitators can be a greater service to groups by challenging them and dropping the facade of ‘easy and safe’.

An article in The Conversation by Jarod Horvath and Jason Lodge on ‘What causes mind blanks during exams?’ is helpful in explaining why ‘safe’ is not always best. They describe the difference between cold cognition – logical and rational thinking processes – and hot cognition – non-logical and emotionally driven thinking processes. “Hot cognition is typically triggered in response to a clear threat or otherwise highly stressful situation”. Exams can be perceived as a high stakes, threat. So too, might a facilitated workshop. The boss and all my colleagues are present, I will be expected to contribute, I have a lot of other things on my mind, I’ve never met this facilitator before, there’s no agenda, and where are the damn tables?

The easy and safe approach would demand that facilitators reduce this response, and stress around workshops, by providing, in advance, all the information participants need, to make the space ‘safe’ by making sure it is comfortable and familiar, thus reducing the risk of mind blanking, or hot cognition. Then when participants get back to the real world of work, with all the uncertainty, demands, unrealistic expectations, challenges and too-much-to-do-too-little-time, they will be equipped with new knowledge and skills to help them. As I said earlier, I disagree with this approach.

Hot cognition – mind blanking – can kick in at any time. And there are a couple of things to do to according to Horvath and Lodge. One is to de-stress a perceived threatening situation. Facilitators can help this by avoiding overloading people’s pre-frontal cortex with information and as soon as possible, get them up and moving about the space, talking with each other – providing just enough structure to get them going. Familiarity calms the brain and leaves people open for whatever else is coming.

The other concerns preparation. Some of my friends who work in humanitarian organisations return from training experiences with stories of extreme stress and sometimes fear. They have been to HEAT – Hostile Environment Awareness Training – which replicates what might happen in a kidnapping or other life-threatening situations. The trainers rightly know that information is not enough for being prepared – actual experiences, simulated nonetheless, but real enough – help people prepare for the unimaginable. “The reason the armed forces train new recruits in stressful situations that simulate active combat scenarios is to ensure cold cognition during future engagements. The more a person experiences a particular situation, the less likely he or she is to perceive such a situation as threatening.” say Horvath and Lodge.

Their final piece of advice for students preparing for exams, and wanting to avoid mind blanks, is relevant for facilitators wanting to make sure workshops are worthwhile.

“So when preparing for an exam, try not to do so in a highly relaxed soothing environment – rather, try to push yourself in ways that will mimic the final testing scenario you are preparing for.”

My approach, when facilitating, is to avoid the gut-wrenching, bowel-tightening scenarios for sure, but provide enough uncertainty and confusion to replicate what it’s like out there in the real world, to hopefully, keep people engaged during the workshop, and prepared for whatever happens, afterwards. How do I do that? With applied improvisation, of course!

The two not-so-secret secrets about Creative Facilitation


October 24th, 2016

bringingThere’s no big secret to Creative Facilitation, it comes down to two things: using creative processes that allow people to really participate, and showing up as a facilitator that people feel able to trust.

The hard part is letting go of all those practices that squeeze the life out of meetings. We are social creatures, fundamentally wired for socialising, playing and creating together.  To release energy into our meetings, we need to disrupt some conventions.

We need to have fewer presentations and more conversations.

We need to free people to move around, rather than remaining pinned to their chairs.

We need to give participants autonomy: instead of telling them what to do, we create choices for them about how to participate and collaborate.

We need to create a more level playing field in meetings, a space in which everyone feels able to contribute, so we don’t just get stuck listening to the usual suspects.

We don’t believe in facilitation-as-usual and therefore don’t do training-as-usual. There will be movement, surprise, emotion, engagement and fun. We learn our most powerful lessons from experience, not from lectures. The greatest value in workshops comes from sharing experiences, rather than taking notes from the “sage on the stage”.

If you’d like to learn more, I have a one-day introductory Creative Facilitation workshop in Melbourne on November 18th.

And Johnnie Moore has a two-day workshop in Cambridge – that also covers how to perform as a facilitator – on January 9 and 10.

Third best job in the world


October 13th, 2016

ImproventionMy job – working with groups, helping them come alive, unearth their creativity and make discoveries – is the third best job in the world. Sometimes I’m called a facilitator, but facilitation is only part of what I do – it’s a skill that helps me be useful to all those groups I work with.

What’s that? You’re curious about #1 and #2.

The second best job in the world goes to – drum roll please – Alan Alda. Yes, he of MASH fame. Alan works with scientists (and I have a particular soft spot for scientists) to help them tell the story of their scientific research. What makes this the second best job in the world is that he uses improvisation to train scientists. Yep, pretty damn good.

And the best job in the world? That goes to Richard Fidler who hosts Conversations on ABC Radio. Honestly, who wouldn’t want a job where you can do long-form interviews with interesting people, asking well-researched questions, as well as responding to the surprising things that people say? Yep, best job in the world.

I could write ad nauseam on what’s common to these three great jobs, but I think I’ll leave that up to you.  You’ll figure it out! I’m happy with my third-best job in the world, unless someone wants to offer me a go at Alan or Richard’s job.

Best summer ever!


September 15th, 2016

I’ve just had the best summer. Yet it wasn’t summer. Not here. And I wasn’t here. I was there, in the UK, hanging out with my friend and business buddy Johnnie Moore in Cambridge. There’s many reasons that it was a great summer, and one was the fun and connection we had in making a couple of little videos about our work. Our director, Colin Ramsay, is amazing. He’s calm, professional, patient (OMG, so patient!) and loves what he does as much as we love what we do. I think this comes through best in this blooper reel.

There’s so much to learn about ourselves and others through ‘trying stuff out’. As Johnnie says, “There’s a lot of creative energy in failure, if you don’t take it too seriously…Quite a lot of our training work uses rapid, playful failure as way to learn – a much richer experience than giving out right answers.”

Right on!

Creative Facilitation training


September 14th, 2016

Johnnie and I made this little video that describes our approach to facilitation training.  It also includes some footage from our Creative Leadership workshop at King’s College, Cambridge – coming in February 2017 to Melbourne.

HUMAN – sci-fi meets aid


August 4th, 2016

HUMANAs a long-time fan of science fiction, I was delighted to hear that J. was writing a new novel, the world’s first humanitarian science fiction. J. is a fabulous writer as his previous books – fiction and non-fiction, all with humanitarian themes – attest. I’m not sure what it’s like for someone who is a professional aid worker to read his books, but for someone like me who occasionally works in the humanitarian sector and is really a fringe dweller in their world, his books provide a useful insight into the complexity, the joy, and the sorrow, of aid work.

Science-fiction, you’re thinking. Why science-fiction? If you’re not a fan, don’t be put off. Science-fiction has been used, and continues to provide, a window into current social and geo-political conditions in a way that conventional fiction can’t. Science-fiction provides a world that is unknown but familiar, characters that exhibit the best and worst of what it is to be human, and a way to explore ideas without the predictable “that would never happen here” response.

HUMAN does this very, very well. It’s a great read. It’s short enough – novella length – to read in a couple of sittings or on a long flight, and is chock full of insights into what it’s like to be ‘like me’ and ‘not like me’. The parallels to current world events is illuminating and/or scary, depending on your point of view.

In a world where our views are mediated and manipulated, and where ‘outsiders’ are increasingly viewed with suspicion, HUMAN provides an insight into what it feels like to belong, and not to belong, and the underlying bonds that make us all human, no matter what our circumstances or backgrounds.

Enough from me. Just read it and see for yourself. Highly recommended!